Sendrix

Terms of Service

  • Acceptance of Terms

By accessing or using Sendrix, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not access or use the platform. These terms constitute a legally binding agreement between you and Sendrix regarding your use of our services. We may modify these terms at any time, and such modifications will be effective upon posting. Your continued use of Sendrix after any changes indicates your acceptance of the modified terms.

  • Description of Service

Sendrix provides a sales outreach and lead generation platform that allows users to find prospects, manage leads, create email campaigns, track analytics, and collaborate with team members. The service includes features such as lead search with advanced filters, email account integration with Gmail, Outlook, and SMTP providers, campaign management with multi-step sequences and A/B testing, analytics dashboards for tracking performance, and team collaboration tools. We reserve the right to modify, suspend, or discontinue any part of the service at any time with or without notice.

  • Account Registration

To use Sendrix, you must create an account by providing accurate and complete information including your name, email address, and password. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must be at least 18 years old to create an account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account security.

  • Account Responsibilities

You are solely responsible for all content uploaded, generated, or transmitted through your account including lead data, email content, campaign materials, and any communications sent through the platform. You represent and warrant that you have all necessary rights and permissions to use such content and that your use does not violate any applicable laws or regulations. You are responsible for complying with all data protection and privacy laws regarding your lead data including obtaining necessary consents for email communications.

  • Subscription and Billing

Sendrix offers paid subscription plans on a monthly or annual basis. By subscribing, you agree to pay all fees associated with your chosen plan. Fees are non-refundable except as expressly provided in these terms. We may change our fees upon thirty days notice. If you fail to pay any fees when due, we may suspend or terminate your account. All fees are exclusive of taxes, and you are responsible for any applicable sales, use, or value-added taxes.

  • Lead Search Credits

Certain plans include monthly lead search credits that reset on the first of each month. Unused credits do not roll over to subsequent months. Additional credits may be purchased separately. Credits are non-refundable and non-transferable. We reserve the right to adjust credit amounts or pricing with reasonable notice.

  • Email Account Connection

When you connect email accounts to Sendrix, you authorize us to access those accounts solely for the purpose of sending campaigns and tracking replies as you instruct. For Google and Microsoft accounts, we use OAuth authentication and never receive or store your passwords. For SMTP connections, your credentials are encrypted and stored securely. You may revoke access at any time. You are responsible for complying with your email provider’s terms of service.

  • Acceptable Use Policy

You agree not to use Sendrix for any unlawful or prohibited activities including sending spam, deceptive, or fraudulent emails, transmitting viruses or malicious code, infringing on intellectual property rights, violating privacy or data protection laws, harassing or threatening others, attempting to bypass security measures, or using the platform in any way that could damage or impair our services. We reserve the right to investigate and take appropriate action for any violations.

  • Email Compliance

You are solely responsible for ensuring that all emails sent through Sendrix comply with applicable laws including the CAN-SPAM Act, GDPR, CASL, and other anti-spam regulations. This includes providing accurate header information, using non-deceptive subject lines, including a valid physical postal address, offering clear opt-out mechanisms, and honoring opt-out requests promptly. We may monitor compliance and take action against accounts that violate these requirements.

  • Data Privacy and Security

We take data security seriously and implement industry-standard measures to protect your information. Our Privacy Policy explains how we collect, use, and safeguard your data. You acknowledge that no data transmission over the Internet is completely secure and that you provide your information at your own risk. You are responsible for backing up your own data and maintaining appropriate security for your account.

  • Intellectual Property Rights

Sendrix owns all rights, title, and interest in the platform including software, code, designs, logos, and content. You retain all rights to your lead data and campaign content. By submitting content to Sendrix, you grant us a license to use, reproduce, and process that content solely to provide our services to you. You may not copy, modify, distribute, sell, or reverse engineer any part of Sendrix without our written permission.

  • Third-Party Services

Sendrix integrates with third-party services such as Google, Microsoft, Stripe, and others. We do not control these services and are not responsible for their actions or policies. Your use of third-party services is subject to their terms and privacy policies. We make no warranties regarding third-party services and disclaim all liability arising from your use of them.

  • Termination

You may terminate your account at any time from your billing settings. We may suspend or terminate your account for violations of these terms, non-payment, or any conduct that we deem harmful to the platform or other users. Upon termination, your access to the service will cease immediately. You may export your data before termination, but we have no obligation to retain your data after termination except as required by law.

  • Cancellation and Data Deletion

If you cancel your account, you will have access until the end of your billing period. You can export your data at any time before cancellation. Within thirty days after cancellation, your data will be permanently deleted from our servers. We are not responsible for any loss of data after cancellation. If you cancel mid-cycle, you will not receive a prorated refund unless required by law.

  • Disclaimer of Warranties

Sendrix is provided on an as is and as available basis without any warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, secure, or free from viruses. We make no representations about the accuracy, reliability, or completeness of any content or information accessed through the platform. Your use is at your sole risk.

  • Limitation of Liability

To the maximum extent permitted by law, Sendrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim related to the service shall not exceed the amount you paid us during the twelve months preceding the claim. Some jurisdictions do not allow certain limitations of liability, so this may not apply to you.

  • Indemnification

You agree to indemnify and hold harmless Sendrix, its officers, employees, and affiliates from any claims, damages, losses, liabilities, costs, and expenses arising from your use of the platform, your violation of these terms, your infringement of any third-party rights, or your violation of applicable laws. This includes claims related to your email campaigns, lead data, or team activities.

  • Governing Law

These terms shall be governed by the laws of the State of Delaware without regard to its conflict of laws principles. Any legal action arising from these terms shall be brought exclusively in the federal or state courts located in Delaware. You consent to the personal jurisdiction of such courts and waive any objection to venue.

  • Dispute Resolution

Any dispute arising from these terms or your use of Sendrix shall first be attempted to be resolved through informal negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware. You agree to resolve disputes on an individual basis and waive the right to participate in class actions.

  • Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, shortages of transportation facilities, fuel, energy, labor, or materials, or failures of telecommunications or third-party services.

  • Entire Agreement

These terms together with our Privacy Policy constitute the entire agreement between you and Sendrix regarding your use of the platform and supersede all prior agreements and understandings. If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

  • Contact Information

If you have any questions about these Terms of Service. You may also write to us at Sendrix Legal Department, 123 Innovation Drive, Suite 400, San Francisco, CA 94105, USA. For support inquiries, contact support@sendrix.org. Our registered agent for service of process can be reached at the same address.