Sendrix

Privacy Policy

  • Introduction

At Sendrix, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By accessing or using Sendrix, you consent to the practices described in this document.

  • Information We Collect

We collect information to provide and improve our services. Account Information includes when you sign up, we collect your name, email address, and password. You may also provide company name, job title, and billing information. Usage Data is automatically collected about how you interact with Sendrix, including IP address, browser type, pages visited, features used, and time spent. Lead and Campaign Data includes any leads you upload, searches you run, emails you send, and campaign data you create are stored to provide our service. Payment Information includes billing details that are processed securely by our payment partners and we do not store full credit card numbers. Communication Data includes emails, support requests, and feedback you send to us.

  • How We Use Your Information

We use your information to provide, operate, and maintain Sendrix, process transactions and manage your account, send you service updates, security alerts, and support messages, improve and personalize your experience, monitor usage patterns to enhance features, detect and prevent fraud or abuse, and comply with legal obligations. We do not sell your personal information to third parties.

  • Email Account Connections

When you connect an email account such as Gmail, Outlook, or SMTP, we use OAuth for Google and Microsoft so we never see or store your passwords. For SMTP, credentials are encrypted and stored securely. We access your email only to send campaigns and track replies as you instruct. We do not read, store, or analyze any other emails in your inbox. You can revoke access at any time from your Email Accounts settings.

  • Lead Data and Prospect Information

The leads and prospect data you upload or generate are your property. We act as a data processor on your behalf. We store this data to provide campaign services. We do not access or use your leads for any other purpose. You can export or delete your lead data at any time. We implement security measures to protect prospect information. If you have questions about data you have uploaded, contact support@sendrix.org.

  • Cookies and Tracking Technologies

Sendrix uses cookies and similar technologies to keep you logged in, remember your preferences, understand how you use the platform, and improve performance and fix errors. You can control cookies through your browser settings. Disabling cookies may affect certain features. Third-party tools we use may also place cookies for analytics, payment processing, and other functions.

  • Third-Party Services

We integrate with trusted third parties to provide our service including payment processors such as Stripe and PayPal that handle billing securely, cloud infrastructure providers like AWS and Google Cloud that host your data, analytics tools that help us improve the platform, and email verification services that reduce bounce rates. These providers have their own privacy policies and data handling practices. We select partners who meet high security standards.

  • Data Security

We implement industry-standard security measures including 256-bit encryption for data at rest, SSL/TLS encryption for data in transit, regular security audits and penetration testing, access controls so only authorized personnel can access systems, and encrypted credential storage for SMTP connections. While we strive to protect your data, no method of transmission over the Internet is 100 percent secure. We encourage you to use strong passwords and enable two-factor authentication where available.

  • Data Retention

We retain your information as long as your account is active or as needed to provide services. If you cancel your account, you can export your data immediately and data is permanently deleted from our servers within 30 days. Backup copies may persist briefly but are purged regularly. If you stop using Sendrix without canceling, inactive accounts may be deleted after 12 months with prior notice. Legal requirements may require us to retain certain data longer such as billing records for tax purposes.

  • Your Rights and Choices

Depending on your location, you may have the right to access your data and request a copy, correct inaccurate information, delete your data and request removal, export your data in a portable format, object and opt out of certain processing, and withdraw consent at any time. We will respond within 30 days.

  • International Data Transfers

Sendrix operates globally. Your data may be transferred to and processed in countries where we or our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place including Standard Contractual Clauses, compliance with GDPR, CCPA, and other regulations, and data processing agreements with all sub-processors. By using Sendrix, you consent to these transfers.

  • Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you via email if you have an account, post the new policy on this page, and update the Last Updated date at the top. We encourage you to review this policy periodically. Continued use of Sendrix after changes means you accept the updated policy.

  • Contact Us

If you have questions about this Privacy Policy or how we handle your data. For support inquiries, contact support@sendrix.org. You can also write to us at Sendrix Privacy Team, 123 Innovation Drive, Suite 400, San Francisco, CA 94105, USA.